MGT 430 - Quality Management in Business

Credit(s): 3
When Offered: As Needed

A study of the continuous improvement process utilized in the management of quality in both production and service organizations. Emphasis will be placed on the involvement of all in the organization in planning, documenting, implementing quality assurance procedures and verifying that goods/services meet specified requirements while satisfying customers. Issues on Quality System Certification processes to meet industry and international standards will also be addressed.

Prerequisite(s): MGT 310.